Refund Policy
Statutory Right of Withdrawal (14 Days)
As a consumer, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The customer bears the cost of return shipping.
The full cancellation policy and the sample withdrawal form can be found further down on this page.
Non-Returnable Items
The following items are excluded from returns for hygiene or legal reasons:
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Sealed hygiene or intimate products (once opened)
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Food, flowers, or other perishable goods
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Opened audio, video, or software products
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Digital products once the download has started
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Custom-made or personalized items
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Gift cards
Refunds
Once your return has been received and inspected, you will receive a confirmation by email.
If the return is approved, the refund will be processed within a few days using the original payment method.
Please note:
Shipping costs are non-refundable.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank (processing times may vary)
If you still have not received your refund, please contact us at:
newtownshopecommerce@gmail.com
Exchanges
Exchanges are only possible for defective or damaged items.
Please contact us in advance by email:
newtownreturn@gmail.com
Return Shipping Costs
The customer is responsible for return shipping costs.
For orders over €75, we recommend using a trackable shipping service.
We are not responsible for lost return shipments.